A seasoned writer who can write compelling content for technology, analytics, AI, digital marketing, and enterprise services, and is comfortable writing marketing content, strategic communication, research, and brand storytelling. You bring a strong narrative instinct, work quickly
Job Description: Outbound Voice – Analyst We are seeking motivated individuals to join our Outbound Voice Team as Technical Support Agents. In this role, you will be responsible for making outbound calls to customers who have
Job Description: Inbound Chat – Analyst As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the
Analyst – International Voice - Customer Operations India - Chandigarh | Full-time (FT) | Customer Operations | Job ID_ Shift Timings – Night Shift |Management Level – Analyst Specialism – Customer Care We are looking to
Job Description: Inbound Voice – Analyst As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the
Job Title: Analyst_Apprentice Location: Mumbai/Pune Shift Timings: APAC/EMEA/NAM The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement
We are seeking an experienced Xceptor Developer with 4+ years of relevant development experience and a strong background in Investment Banking or Financial Services environments. The role involves designing, developing, and supporting intelligent automation and reconciliation solutions
JOB DESCRIPTION Lead and manage a team of 15–20 customer support associates, driving performance, engagement, and retention. Monitor key operational KPIs including CSAT, SLA, Quality, Productivity, Attendance, and Adherence. Conduct regular coaching, performance reviews, and action
Job Summary A .NET Technical Lead is a senior role responsible for: Leading .NET-based software development teams Driving technical architecture and solution design Managing end-to-end project delivery Acting as a bridge between business stakeholders and engineering
Job Description: Associate Process Manager – MIS Department Vertical : CMT Program: Support Process: COCMT Work Location : Chandigarh Position Purpose The Associate Process Manager – MIS will own and manage end-to-end reporting, governance dashboards, business
Position: Product Manager, Cx Ops Location: Airoli Level: PM Experience: 7+ years About the Role We are seeking a Product Manager to own a product line from strategy through execution and into the market. This is
Position: BPO MIS Analyst, Location: Chandigarh, Company: eClerx Services Limited, Employment Type: Full-time About the Role: As a BPO MIS Analyst, you will be responsible for managing and analyzing data to ensure the effective operation of our Business
Critical Infrastructure Engineer – Reliability & Infrastructure Analytics Key Responsibilities Lead and manage a team of Critical Infrastructure Engineers/Technicians, ensuring effective shift coverage, operational governance, coaching, workload balancing and adherence to operational standards. Analyze infrastructure trends
Critical Infrastructure Engineer – Reliability & Infrastructure Analytics Role Purpose The Critical Infrastructure Engineer is responsible for monitoring, managing and improving the reliability of critical infrastructure supporting telecom and data centre operations. The role focuses on
Key Responsibilities Analyze infrastructure trends and proactively identify recurring alarms, noisy sites, aging infrastructure and operational gaps impacting service reliability. Drive Top Talker analysis, identify recurring failure patterns and develop permanent corrective action plans to eliminate repeat
Job Description: Voice – Analyst We are seeking motivated individuals to join our Outbound Voice Team as Technical Support Agents. In this role, you will be responsible for making outbound calls to customers who have reported
Role Overview We are looking for a talented Forward Deployed AI Engineer with a passion for software engineering, Generative AI, Agentic AI, and enterprise AI transformation. In this client-facing role, you will work directly with customers
The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able
Responsibilities: Engage with business stakeholders to understand business goals, customer journeys, reporting needs, and analytical requirements across digital and cross-channel touchpoints. Identify key business metrics, KPIs, dimensions, and events to be tracked, ensuring alignment with organizational
Job Summary A Test Lead (PM/SPM) is responsible for: Leading end-to-end QA/testing activities Managing manual and automation testing strategies Ensuring quality delivery across projects/programs Driving team leadership, governance, and client engagement QA Leadership (Test strategy &