About the Role We are seeking a highly empathetic and analytical Senior UX Researcher to join our growing design team. In this pivotal role, you will champion the voice of the user, uncover deep insights into
Helpshift is a SaaS platform that enables companies to provide a seamless customer support experience within the app! We are installed on over 2 billion devices and serve over 900 Million active users every month while enabling
About Us Helpshift - A Keywords Studio, bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones and has a
About Us Helpshift - A Keywords Studio, bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones and has a
Helpshift enables companies to provide a modern customer support experience to a mobile consumer base. We are installed on over 2 Billion devices - 1 out of every 3 smartphones in the world - and serve over
Responsibilities: Design, implement, and maintain secure CI/CD pipelines for automating deployment, configuration, and testing processes. Own Helpshift production services and ensure complete monitoring coverage, troubleshoot and fix production issues. Build a seamless zero-downtime process to upgrade our
About the team: You will be part of the AI team responsible for building next-generation AI capabilities at Helpshift. The team works on: AI Agents for automated issue resolution User Intent Detection AI-Powered Answers and Knowledge Base
Helpshift is a SaaS platform that enables companies to provide a seamless customer support experience within the app! We are installed on over 2 billion devices and serve over 900 Million active users every month while enabling
At Keywords Studios, we are using our passion for games, technology and media to create a global services platform for the video games and entertainment industries. Our aim is to become the “go to” provider of
We are on a mission to rid the world of bad customer service by “mobilizing” the way help is delivered. Today’s consumers want an always-available customer service experience that leaves them feeling valued and respected. Helpshift helps
Job title: Software Engineering II - Developer Productivity Location - Pune (Hybrid) About the team: We create and maintain tools (software and systems) used by many teams for critical workloads to help them reliably build and
About the role : Helpshift is looking for a Senior UX Designer to lead the design of customer-support and player-engagement experiences that impact millions of users worldwide. You will drive end-to-end design for Helpshift’s rapidly evolving AI-first support
Key Responsibilities and activities: • Design, implement and monitor enterprise-grade secure fault-tolerant infrastructure. • Work with cross-functional teams in design, development and implementation of enterprise scalable features to support platform and infrastructure security requirements, including environment
As Product Manager II, you will Deliver an innovative, simple, and differentiated product experience that end-users love, adopt, and can’t live without. The product provides value, ease of use and feasibility to end-user personas while giving
About the Role We are seeking a highly empathetic and analytical Senior UX Researcher to join our growing design team. In this pivotal role, you will champion the voice of the user, uncover deep insights into
About Us: Helpshift - A Keywords Studio, bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones and has a
About Us Helpshift - A Keywords Studio, bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones and has a
Job Title : DevOps Engineer II Location - Pune (Hybrid) About the Team: DevOps team is at the core of Helpshift engineering. We have a centralised DevOps team in Helpshift, and that essentially means we have our technical
Engineering Manager: Helpshift, A Keywords Studio, bridges the disconnect between conventional customer service channels—such as email and phone support—and a growing consumer base that does more on mobile phones and has a strong preference for messaging as
About Us Helpshift - A Keywords Studio, bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones and has a