POSITION SUMMARY Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
What Youll Own Escalation ownership: Escalated tickets across chat, email, and voice — taking over conversations that frontline agents have flagged as high-risk, high-emotion, or high-value. De-escalation on live chat: Reading a chat in real time
About Moonpreneur: Moonpreneur is a Silicon Valley–based Ed-tech company on a mission to nurture the innovators and entrepreneurs of tomorrow. We specialise in project-based learning through robotics, coding, entrepreneurship, and soft skills — designed for students
Senior Onboarding Associate Position Overview We are seeking a highly organized, customer-focused Senior Onboarding Associate to join our dynamic team supporting Fortune 500 clients. This role serves as a key point of contact between candidates, client
Role : Voice Transcriptionist (Remote) Location : Remote (Work from Anywhere) Role Overview: We are hiring for one of our clients, seeking a Voice Recorder (German + English) to work on a Full-Time basis. The role
Role : English Language Specialist (Remote) Location : Remote (Work from Anywhere) Role Overview: We are hiring for one of our clients, seeking an English Language Specialist (Transcription) to work on a Full-Time basis. The role