Role Summary Supports the voice and omnichannel delivery infrastructure within the TLCx LaunchPad platform, with an emphasis on the Microsoft development/administration stack that underpins reporting, backend logic, and reliability of these systems — C#, JavaScript, Microsoft SQL Server,
Role Summary Owns quality assurance and release validation for the TLCx LaunchPad Core Components platform, with a focus on the contact center platforms in use (Genesys, NICE, or Five9). Validates that new client environment builds, configuration changes, and
Role Summary Connects the TLCx LaunchPad platform to client enterprise systems, building and maintaining the integration layer between contact center platforms (Genesys, Amazon Connect, or similar) and CRM/backend systems. The core of this role is Microsoft-stack development and
Role Summary Supports the backend, reporting, and development work behind a US-based clients voice and omnichannel contact center platform. This role centers on the Microsoft development stack, C#, JavaScript, Microsoft SQL Server, SSRS, and Power BI,
Role Summary Builds and maintains the integration layer connecting a US-based clients contact center platform to enterprise CRM and backend systems. This is primarily a Microsoft-stack development role, C#, JavaScript, Microsoft SQL Server, SSRS, and Power
Role Summary Owns quality assurance and release validation for a US-based clients core enterprise platform, a broad QA role covering the full range of testing activities across the application: functional, regression, integration, system, security, and API