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JOB DESCRIPTION Lead and manage a team of 15–20 customer support associates, driving performance, engagement, and retention. Monitor key operational KPIs including CSAT, SLA, Quality, Productivity, Attendance, and Adherence. Conduct regular coaching, performance reviews, and action
Facility & Administrative Management •Oversee all facility and administrative activities to ensure smooth operations and compliance with organizational standards Preventive & Corrective Maintenance • Execute daily, weekly, and monthly technical checks according to the Preventive Maintenance
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