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Represents resort management in resolving any guest related situation. Serves as Guest Relations Manager and handles the tracking of service issues, ensuring that the highest levels of hospitality and service are provided (GSS scores). Manages the
Assists in the management of the daily functions of the department to maintain protection of property assets, associates, owners/guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established
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