Ability to do reporting and Ticket analysis. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Have good knowledge of networks SDWAN / Leased Lines / Fiber
About the role You will sit at the centre of NTFs AI adoption — identifying use cases, running pilots, training teams, and embedding AI into how we work every day. The role spans shop floor, engineering,