Successfully performs all Technical Support duties. Actively supports the team by helping for complex or uncommon requests using best practices. Liaison with other teams for assistance when needed for ensuring service excellence. Supports local Technical Representative
Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet, or database commands; formats material as required. Proofs material entered and generated data reports as required; reviews discrepancies in data received, requests clarification
Testing all aspects of the product/system including function/component, system, performance, regression and service, integration, API, and user acceptance testing Setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Lead
Provides optimal customer experience, exhibiting Mouser values to each customer. Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services. Determines customer
Work closely with design, product management and development teams to create elegant, usable, responsive, and interactive interfaces across multiple devices. Understanding of the entire web development process, with an emphasis on front end design Expert in
Performs technical data research, assessment and acquisition using the Internet, Supplier websites, search engines, spreadsheets, and internal databases. Normalizes all collected data into a consistent format that is governed by Tech Data established procedures. Collaborates, coordinates,
Evaluates new or modified software programs based on user requests and produces a draft of technical specifications including a high-level estimate of time to complete. Develops, tests, and implements applications using C#, ASP.NET, MVC, JavaScript, .Net
Establish and evolve formal QA/testing practices, test processes, methodology, standards for agile development efforts. Lead the QA strategy, test design /plan, test automation, and drive test execution across scrum teams. Oversee all aspects of quality assurance
Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet, or database commands; formats material as required. Proofs material entered and generated data reports as required; reviews discrepancies in data received, requests clarification
Contact Mouser’s suppliers to obtain all purchasing information including cost and lead-time. Communicate requirements and interact effectively with suppliers, Sales, Products, and other Mouser departments to efficiently complete daily tasks. Exhibits excellent time management and organizational skills to
Manages assigned Customer Service office with integrity and ethical business practices, and in accordance with Mouser policies, procedures, and practices. Provides support for other departments and branches as needed. Develops and maintains a productive work team by
Design, develop, and analyze the results of complex data queries necessary to identify data quality issues and present results in an easy-to-understand format to end users. Design, implement and deliver reports based on business requirements. Perform