Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering
About MyOperator MyOperator is a Business AI Operator platform that allows businesses, teams, and AI Agents to work in tandem for customer operations, i.e., handle Sales, Support, Escalation, Feedback, and Refund processes. With over 12,000+ businesses
Description Understand and execute tasks based on defined instructions, procedures, and guidelines, including adapting to new releases. Create flow diagrams from requirements and translate processes into structured, sequential workflows. Perform repetitive and complex tasks efficiently with
Summary Position Summary Job Title Nice - Consultant Role Summary Design, configure, and extend the NICE CXone cloud contact Center platform, building omnichannel routing, IVR/IVA experiences, and integrations with CRM and enterprise systems. Deliver secure, scalable solutions
Summary Position Summary Job Title Five9 - Consultant Role Summary Design, configure, and extend the Five9 cloud contact center platform, building integrations and automations that improve routing, agent experience, reporting, and customer outcomes. Partner with telecom/CC
Awareness and understanding of retail business, wider audience, economic and market environment in which the group operates. Awareness and understanding of Agile s/w development process, change and release management. Strong development and testing life cycle knowledge
