Key Responsibilities Administer and configure Xurrent ITSM platform; manage roles, workflows, SLAs, incident/problem/change modules; optimize automation, dashboards, and service catalog; troubleshoot issues, support integrations/APIs, ensure platform stability, governance, and ITIL-aligned operations. Experience Required 8+ years in ITSM/platform
Job Summary: We are seeking a highly driven and experienced Service Delivery Manager (SDM) to lead and manage end-to-end delivery of solutions in the Contact Center space. This role requires strong project management capabilities, technical knowledge
Title: Senior Service Delivery Manager Location: Remote, India Experience: 7+ years Must have: JLPT N1 or JLPT N2 certification About the company: For 35 years, WWT has been helping the world’s biggest brands dream big and