Job Title: Operations Manager – Managed Services Location: Remote (India) Reporting To: Managed Services Practice Lead Mandatory Requirement: This role is strictly for candidates with prior experience in a Managed Services Provider (MSP) environment. Applications without
Job Title: NOC Operations Manager Location: Remote (India) Reporting To: Managed Services Practice Lead Mandatory Requirement: This role is strictly for candidates with prior experience in a Managed Services Provider (MSP) environment. Applications without MSP experience
Responsibilities Design end-to-end IT services aligned with business and customer requirements. Gather and analyze business, technical, and operational requirements. Develop service models, workflows, processes, and service blueprints. Define service components, dependencies, roles, responsibilities, and support processes.
Key Responsibilities Administer and configure Xurrent ITSM platform; manage roles, workflows, SLAs, incident/problem/change modules; optimize automation, dashboards, and service catalog; troubleshoot issues, support integrations/APIs, ensure platform stability, governance, and ITIL-aligned operations. Experience Required 8+ years in ITSM/platform