Job Title: Operations Manager – Managed Services Location: Remote (India) Reporting To: Managed Services Practice Lead Mandatory Requirement: This role is strictly for candidates with prior experience in a Managed Services Provider (MSP) environment. Applications without
Key Responsibilities Administer and configure Xurrent ITSM platform; manage roles, workflows, SLAs, incident/problem/change modules; optimize automation, dashboards, and service catalog; troubleshoot issues, support integrations/APIs, ensure platform stability, governance, and ITIL-aligned operations. Experience Required 8+ years in ITSM/platform