Key Responsibilities - Provide Tier 2 support for escalations from Tier 1 across incidents, alerts, environment issues, and C2W events. - Resolve complex issues and lead root cause analysis, trend investigation, and improvement ticket creation. -
Job Summary / About the Role AT&T is hiring a Tier 2 Application Support Engineer to manage complex escalations and drive technical stability across enterprise integration, messaging, and event-driven platforms. This role combines deep troubleshooting, root
Provide 24x7 support for incidents, alerts, and operational issues with a strong bias towards independent identification and resolution. - Triage and diagnose incidents using logs, monitoring dashboards, and platform knowledge; resolve issues directly without defaulting to