Key Responsibilities Lead and manage a team of Analysts and Senior Analysts handling travel voice operations Drive team performance to meet SLAs, KPIs, and quality benchmarks Monitor real-time operations, queue management, and workforce productivity Coach, mentor,
E T ConsultantJob #:req37374Organization:World BankSector:UrbanGrade:EC3Term Duration: 0 years 6 monthsRecruitment Type:Local RecruitmentLocation:New Delhi,IndiaRequired Language(s):EnglishPreferred Language(s):Closing Date:7/3/2026 (MM/DD/YYYY) at 11:59pm UTC Description Do you want to build a career that is truly worthwhile? The World Bank Group