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Key Responsibilities Lead and manage a team of Analysts and Senior Analysts handling travel voice operations Drive team performance to meet SLAs, KPIs, and quality benchmarks Monitor real-time operations, queue management, and workforce productivity Coach, mentor,
Key Responsibilities Handle complex and escalated customer interactions related to Air, Hotel, Car, Rail, exchanges, refunds, and policy exceptions Provide expert guidance on fare rules, ticketing, exchanges, refunds, and complex itineraries Ensure first‑time resolution while maintaining
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