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Key Responsibilities • Provide 24x7 helpdesk and customer support through phone, email, and ticketing systems • Handle customer queries, complaints, and technical issues efficiently • Log, track, and resolve incidents/tickets within defined SLA timelines • Escalate
Job Description Key Responsibilities • Provide 24x7 helpdesk and customer support through phone, email, and ticketing systems • Handle customer queries, complaints, and technical issues efficiently • Log, track, and resolve incidents/tickets within defined SLA timelines
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