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Officer, Specialist, Customer Service, Contact Centre-Planni...

DBS Bank ( Pune, Maharashtra )

Role Overview: Analyzes contact center trends, including call volumes and call patterns, to forecast workload needed to support various channels. Ensures service level targets are met through accurate forecasting and rostering in support of various business

Premium Full-time Rostering Contact Centers Decision-Making Headcount Workforce Management

DBS Bank 2 days ago

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