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Overview The Software Program Manager is a key member of the Technology Planning group at Rayvector. This role supports the Product and SW Platform Solutions team, driving software integration, stability testing, debugging, and commercialization of software products.
About the Role The L1 Service Engineer is the first point of contact for all IT requests and incidents. The role covers logging, triaging, and resolving common issues, fulfilling standard service requests, and escalating to L2
About the Role The L2 Service Engineer handles escalated incidents and service requests that the L1 service desk cannot resolve. The role involves hands-on troubleshooting across endpoints, network, and Microsoft 365, and supports the security and