Service Desk _Differentiate between Incident and Service Request & record in the system _Resolve issues / fulfill requests by following SOP _Allocate to right r...
Hardware & Network a. Understand issues from user perspective and isolate issue. b. Decode the error / even / alarm status, understand the failed unit / device ...
1. Network Fundamentals a) Should possess good knowledge and sound understanding of networking concepts. b) Should be able to understand / Explain scenarios & h...
1. Supporting the preparation of our local roll outs with regards to master data management, data conversions, user access rights etc. 2. User Access Management...
Roles & Responsibilities: Hardware & Networking a. Isolate failed or non-performing device through error codes b. Identify the model of the server c. Communicat...
1. Achievement of the Unit / account margin goals for the year 2. Achievement of the margin goals through various optimization initiatives for the account 3. Mo...
1. Candidate should be ITIL certified 2. Should possess good communication skills , both written and spoken 3. Willing to work on rotational shifts and on weeke...
1) Support the team members in technical matters, review the deliverables including test case, test scripts , defects , documentation and processes. Ensure a pl...
1. Troubleshooting: Analyze problems with the service and resolve the issues, gather information from customers either by chat or e-mail to enable effective tro...
1. Achievement of the Unit / account margin goals for the year 2. Achievement of the margin goals through various optimization initiatives for the account 3. Mo...
Hardware & Network a. Troubleshoot reachability Issues. Validate Hardware errors by use of Show commands and Verifying b. Communicate with vendors / OEM for rep...
Server Management a. Manage alerts for new/existing servers with a basic knowledge on the working technology OS & Networking a. Monitor Server hardware & escala...
1. Candidate should be ITIL certified 2. Should possess good communication skills , both written and spoken 3. Willing to work on rotational shifts and on weeke...
Should be able to 1. understand the concepts of Six Sigma 2. execute project under the mentorship of a Black Belt Should be able to 1. derive inference as per...
Network Fundamentals 1) Should possess good knowledge and sound understanding of networking concepts. 2) Should be able to understand / Explain scenarios & have...
Service Desk _Define business/operations specific process workflow in a manner which is simple to understand and execute. _Drive goals in synergy with customer ...
Network Fundamentals 1) Should possess good knowledge and sound understanding of networking concepts. 2) Should be able to understand / Explain scenarios & have...
Operating System a. Check drive / file system availability b. Check resource utilization c. Maintain connectivity to the server with opened ports including Teln...
1) Participates in the estimation of new development tasks whilst adhering to existing software design, implementation, testing, documentation and quality contr...
1) Help define Enterprise level Technical and Application architecture in line with Microlands objective of becoming a truly Digital Enterprise. 2) Provide...
