Position Summary: Our Credit & Collections Team is seeking an analyst to join our shared service center. This person will have excellent communication skills and be extremely organized. This is a great opportunity to join a collaborative
JOB SCOPE Role : Production Manager Manage the production Tools in the country, support, assessment, etc. Develop and lead technical training sessions for local team. Supervise production responsibilities of India Asia development activities Develop and implement
Workforce Management Lead Job Information: The ideal candidate is responsible for overseeing the planning, scheduling, and optimization of the workforce to meet service level targets, operational goals, and customer demand. This role involves collaborating with various
Job Description Service Excellence & Quality Professional Job Dimensions Primary responsibility would be to support Manager Service Excellence, having accountability for their CFU level activities. Support in the execution of local of service action plans s
Job description: Lead a team of workforce analysts and planners, providing guidance, coaching, and training to ensure effective workforce management practices. Collaborate with contact center managers, operations teams, and other stakeholders to understand business goals and develop workforce strategies