Level AI an AI-first company, is on a mission to redefine the customer service industry by putting the latest AI/ML advances in the hands of customer service leaders, supervisors, and agents so they can solve customer issues
Company Description MyOperator has been adopted by 10000+ businesses including IRCTC, Razorpay, Amazon, PwC, E&Y, Apollo and more. In 2022, MyOperator launched SMB focused conversation app Heyo Phone backed by super-angels Amit Chaudhary (Lenskart), Aakash Chaudhry(Aakash-Byjus)
Role and Key Responsibilities: Handling customers queries on webchat, email, and on social media. Respond to customer query in a timely and accurate way via voice, email and chat. Maintain accurate customer records. Identify customer needs