Working Knowledge: Attending queries on inbound calls, PNR creation & Itinerary pricing. Coordinating directly with agents and reverting to Emails on their flight queries. Should have knowledge of making reservations, fare calculation, Ticketing on Galileo Amadeus and Sabre.
Workforce Management Lead Job Information: The ideal candidate is responsible for overseeing the planning, scheduling, and optimization of the workforce to meet service level targets, operational goals, and customer demand. This role involves collaborating with various
Job description: Lead a team of workforce analysts and planners, providing guidance, coaching, and training to ensure effective workforce management practices. Collaborate with contact center managers, operations teams, and other stakeholders to understand business goals and