Roles and responsibilities: · Handling on real time monitoring · Handling Command Centre management · Handling break management, skill changes and IDP review. · Share performance with users at set frequency. · Perform other duties and
Job Description Conduct new hire training and soft skills / Negotiation skill training ● Should complete monthly cyclic activities including refresher training, update training and PKT ● Sensitize to training needs / understand learning requirements of
Analyses historical data and trends to forecast future staffing requirements accurately. They consider factors such as call volume, chat volume, email volume, or other workloads to determine the necessary staffing levels. With overall responsibilities of creating
Assistant Manager Core Training (CES) Key Responsibilities: The Core Training Asst. Manager is responsible for managing training officers, Voice Coaches/ Line trainers for the designated processes aligned. He/she administers/supervises the training for new hires and existing
Experience- Min 2 years of experience into Quality Analyst Shift- Day / 6 days a week Roles & Responsibilities: - Ensure quality metrics are met by assessing accurate samples and monitor process improvement intiatives - Responsibilities